Despite what many may believe, drivers and chauffeurs are two very contrasting roles. However, the differences between a driver and a chauffeur are not always clear. To help, we have highlighted many of the differences, alongside the advantages of a chauffeur over a driver.

Customer Service 

A key difference between a driver and a chauffeur is customer service and the role that it plays in the experience. A driver will typically focus on simply transporting a passenger to their destination. While chauffeurs on the other hand, undertake a number of other duties as part of their service, from collecting dry cleaning to making restaurant reservations.


A further distinction between the two roles is appearance, with chauffeurs expected to dress in a more formal manner for the role than a driver.

A chauffeur will often wear a suit or tuxedo, typically with gloves and a hat, while being well-groomed. A chauffeur will also drive a high-end vehicle, such as a limousine or luxury Mercedes Benz, immaculately cleaned and presentable both outside and in. Meanwhile, a driver will typically wear a standard suit or shirt with their company logo, while they may use a range of different vehicles, from top-end to more-standard options.


A degree of expertise is necessary in almost every profession, with the same being true of both drivers and chauffeurs. However, there is a clear distinction of the level required between the two roles.

Becoming a chauffeur requires comprehensive training with extensive background checks, often alongside experience in an etiquette course. On the other hand, a driver will usually require very little specialist knowledge as they undertake journeys with the assistance of a satnav or other navigation system.


Passenger comfort is essential and a main difference between a driver and a chauffeur. 

Unlike a driver, whose sole focus is on taking passengers to their next destination as quickly as possible, the advantages of a chauffeur are that they go out of their way to ensure the entire experience is of the highest quality. Chauffeurs will often plan a journey in advance with alternative routes, if necessary, while ensuring all requests are met, whether that is patiently waiting while their client attends an event or taking a detour for a more pleasant route. 

The Difference Between a Driver and Chauffeur: Final Thoughts

When it comes to the difference between a driver and a chauffeur, there are several obvious distinctions, with the advantages of a chauffeur being clear.

At HCL Chauffeurs, we are Surrey’s leading provider of private chauffeur cars, working with commercial, corporate and private clients alike. We hire only the finest drivers in the area, so you can be assured you will always get the absolute highest quality experience.